RETURNS/EXCHANGES or IF THERE IS A PROBLEM WITH YOUR ORDER:
We understand how difficult is can be to choose personal items online. You are welcome to return any item within 30 days of delivery for a full refund. Refunds do not include original shipping cost (regardless of whether shipping was paid on original invoice).
Please be sure to contact us as soon as possible before returning a damaged or incorrect item: firstname.lastname@example.org.
Please give us an opportunity to serve you better! More often than not, you will find our policies very flexible as we are a very small company. Our ultimate goal is to be sure you are 100% satisfied. In return, we ask that you give us the benefit of that opportunity. (Too often, I hear stories from friends and neighbors about a disappointing service experience they had in which they never followed up to let the business owner/manager know where they could have improved.) We want to hear from you! Send us an email anytime at email@example.com. Thank you so much!!
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (10-14 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We'll notify you via the e-mail on your original order of your refund once we've received and processed the return.
Important note Custom Printed Products:
Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit their purchase. To better help you in choosing the right size, we have made available a size chart in each product page. Just click on the Product Details link to find your best fit!
Order Modifications or Cancellation
After your order has been placed, you have 24 hours to contact our customer service and request order modifications or a cancellation. After 24 hours, your order has already been placed in production and can no longer be modified.
At BUDDHAKIND, we are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee a 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items.
All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item. Please contact us by email at firstname.lastname@example.org and one of our helpful support staff will organize a reprint or a refund for you!
Order not received
If your item has not arrived within 30 days for shirts and 45 days for home decor products, shoes, boots, hooded blankets, hoodie dress, car seat covers, luggage covers or bags after having ordered, contact one of our heroes through our Contact Us page for a free replacement order or a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.)
Returns for Custom Printed Products
Since your product is custom printed just for you, we do not take returns. We will replace defective items or an incorrect order simply by receiving a photograph showing the specific problem with the product and by including the order number.
Returns for Jewellery & Accessories
Please contact our customer service team, we’d be more than happy to help you sort your issue out and find the best solution for you!
To return your product, you should send your product to our main warehouse:
Britten Close 75,
Please note: You are responsible for paying your own shipping costs for the return of your item. Shipping costs are not refundable. Depending on where you live, the time it takes for your replaced product to reach you can vary. If you are shipping an item over $ 75 you should consider a traceable shipping service or take out shipping insurance. We do not guarantee that we will receive your returned item.
Email Sandra for the fastest Customer Service response: email@example.com.
You can also join our Facebook community for interaction among like-minded folks and to receive the latest news, quotes, and special products from The buddhakind: https://www.facebook.com/buddhakind. Please note, Facebook is not a venue for Customer Service issues as there is no representative available there to serve those needs. Please email firstname.lastname@example.org directly with any customer service concerns.